FREE SAME DAY SHIPPING*

Shipping Policies

 

 

Free shipping is shipped via USPS or UPS. Orders placed are typically processed same day, but could take up to three days for processing. Weekends and holidays are excluded from processing and shipping times. Please allow 2-5 days ship time once USPS or UPS receives the package. We are not responsible for carrier delays due to natural disasters, weather events, holidays, etc.

1-2 Business Day Shipping is shipped via USPS or UPS. Please select this shipping method If you need your package in 3-4 days. Orders placed are typically processed same day, but could take up to three days for processing

 

We Make it a Point to Ship Fast

Miller's Point takes pride in delivering your products as fast as possible. Most packages are delivered faster than the stated ship times but delays do occur that are beyond our control.

 In-store Pickup

Some products displayed on the website are not available at certain locations. If you would like to purchase these items, please select the location that you would like to pick up at. Deliveries typically occur every day and are ready for pick up by the opening of business the following day. If you need something faster, please let us know and we will work with your situation..

If you are not 100% satisfied with your order, we will gladly accept your return per the following terms. Please email customerservice@millerspoint.com or call 1-844-670-7099 to submit your return request.

 

Returns 

Items must be returned in new condition in their original packaging with tags still attached. Items must be unworn/unused/unwashed. If items fall below these standards, they will be shipped back to you and you are subject to the additional shipping costs incurred.

 

Gift cards, cosmetics, grooming products, undergarments and final sale/clearance items are all considered final sale and are not eligible for return.

 

Damaged items should be reported to Miller’s Point within three days of delivery to be eligible for return.

 

Return requests must be submitted within 30 days of delivery.

 

If your return request is submitted within 14 days of delivery, Miller’s Point will provide a prepaid return shipping label. A refund will be issued within 10-15 days in the original method of payment.

 

After 14 days, you are responsible for shipping costs. A refund will be issued within 10-15 days as a merchandise credit.

 

You will receive an email confirmation when your return has been processed and your refund or merchandise credit has been issued.

 

We recommend insuring your package and keeping all shipping receipts until your return is processed, as Miller’s Point is not responsible for items lost or damaged in transit.

 

PLEASE NOTE: Colors and patterns may vary slightly due to lighting, device resolutions and/or photography. 

 

Sale Items

All items on sale at a discount are final. NO RETURNS, REFUNDS OR EXCHANGES

Brand Exclusions include but are not limited to: Sitka, Smathers & Branson, Patagonia and Barbour.

Privacy Policy

 

Miller's Point  respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.

Miller's Point gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.

We collect information from you when you complete our feedback or contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.

Postal addresses, email address, and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.

Addresses may also be used for periodic mailings from Miller's Point about new products and services. Cookies are used in our eShop, but only to keep track of the contents of your shopping cart once you have selected an item.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

Miller's Point is  committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you do not wish to receive e-mail about our newest products, please advise us by telephone on (936) 462-1515 or by e-mail at customerservice@millerspoint.com